I specialise in delivering exceptional client experience and ensure that every task is executed with precision. My commitment revolves around providing a distinctive service, backed by a proven track record of delivering results and boosting profits for satisfied clients.
As a business catalyst, my primary goal is to foster the growth and profitability of your business. Through meticulous analysis and ‘modelling’ of your business, I craft personalised business plans that align with your goals and ambition
In addition to my role as a business catalyst, I bring a fresh perspective to board leadership as a recently qualified Chartered Director. With 25+ years of senior experience in customer success, operations, financial management and technology across diverse industries, I have honed a unique blend of skills. My engineering background not only provides a keen eye for productivity and profitability but also offers distinctive insights into how technology can simplify things for humans.
Areas of Expertise
Commercial Acumen:
- Provide clear and measurable targets to facilitate business growth and goal achievement.
- Introduce business metrics to enhance customer retention, decrease churn, and stimulate growth.
- Identify and develop innovative commercial opportunities through thorough business and competitive analysis.
Customer Success:
- Advocate for customers, streamlining their journey and touchpoints for success.
- Conduct insightful workshops and data analysis, including customer interviews, feature requests consolidation, and churn analysis.
- Deliver intuitive product roadmaps to enhance customer experience.
Technology:
- Conduct workshops to eliminate inefficiencies, duplication, and waste, fostering productivity and profitability.
- Implement crucial reporting metrics, such as health scorecards and key performance indicators, for informed decision-making.
- Develop a technology roadmap to systemize operational processes and facilitate growth.
Governance
- Audit existing governance and compliance processes, identifying gaps and creating a compliance checklist with policy and procedure recommendations.
- Enhance board operations through a comprehensive annual program covering conformance and performance aspects.
- Conformance: Board evaluation, risk and financial controls, role clarity, recruitment, induction, training.
- Performance: Develop or embed the company’s vision and purpose, along with strategic plans for long-term value creation, profitability, and competitiveness.
As a Chartered Director, I am now actively seeking opportunities to contribute as a Non-Executive Director (NED). Armed with a commitment to integrity, innovation, and a drive for business success, I am poised to make a meaningful impact on your bottom line and create lasting value for your customers while bringing strategic governance insights to the boardroom.
Some of the Companies, Organisations and Charites I have had the pleasure of working with over the years
